What a disgrace. Due to a "software error", the Army sent out letters to the families of soldiers KIA all addressed as "Dear John Doe". The Chief of Staff of the Army has already publicly apologized. LA Times:
In December, the Army sent out 7,000 letters to the families of most of the 3,544 soldiers killed in Iraq and Afghanistan since 2001 containing information about services or gifts for which they might be eligible.What's odd is the Army won't release the name of the contractor, but I hope they lose out on their next bid due to this short-sightedness. Of course, this was less egregious than when the Army sent IRR mobilization notices to the homes of dead soldiers.
Although the envelopes were properly addressed, a software problem resulted in an error that printed the salutation "Dear John Doe" at the top of the letters, which were printed by a private contractor.